FAQ

Choose a package and click Buy. Enter your Commander ID and proceed to checkout. Provide your character name and email address, where your payment receipt will be sent.

Choose a payment method. Important: if you select SBP (Russia’s Faster Payments System), pay through SBP on the payment page, not by entering card details or using T-Pay. Otherwise your order will not be fulfilled.

Important: AOZ coins are digital goods. Refunds for purchased coins are not provided under Russian Government Resolution No. 81 of 6 February 2002 and paragraphs 4 and 5 of Article 26.1 of the Russian Consumer Protection Law.

Paid orders are fulfilled around the clock, seven days a week. Coins usually arrive within 5–10 minutes. If automatic top-up fails, your order will be completed during the next working hours.

Coins are credited through Camel’s official international channel.

For any questions, contact support on Telegram: @aozsupport.

The treasury is your alliance’s shared AOZ balance for prizes. Create an account and enter your Commander ID, world and alliance. Eligible purchases contribute from the start. After purchases by three different buyers, the treasury activates permanently. Before activation, the balance accumulates but cannot be used for prizes.

The treasury receives a percentage of the paid package’s AOZ value, not its ruble price. For example: 999 AOZ × 1% = 9.99 AOZ. An order uses the rate in effect before the purchase; a level increase affects subsequent orders.

Treasury levels: I — up to 5 points, 0.50%; II — 6–10 points, 0.60%; III — 11–20 points, 0.80%; IV — 21–30 points, 1.00%; V — 31–49 points, 1.20%; VI — 50 points or more, 1.50%.

A purchase by one Commander ID earns 5 activity points for 30 days. Another purchase by the same ID extends their expiry instead of adding another 5 points. The level may fall when points expire. Accumulated AOZ and activation are preserved.

Each ID can support the alliance with a free wheel spin once every 30 days, including while purchase points are active. Rewards include extra points for 30 days, AOZ for the treasury, or ×2 for the next eligible purchase: 10 points instead of 5.

Paid AOZ orders from the website, GGSEL and manual orders for your Commander ID after programme launch qualify. If you did not have an account or had not set your world and alliance, eligible orders may be credited when you complete your profile, at the alliance’s rate at that time. Orders already credited are not recalculated. Orders before programme launch, prize orders and cancelled orders do not qualify.

The first paid purchase by a new ID through your personal link earns the alliance 10 additional points for 30 days. Before buying, the invitee must set the world and alliance from the invitation in their profile. Any previous order with that ID, even unpaid or cancelled, excludes this bonus. Repeat purchases do not extend these 10 points.

A full or partial refund reverses the order’s treasury credit and removes the invitation activity bonus. Changing alliances does not transfer previously credited AOZ. During the 30-day point assignment period, you cannot earn those points again in another alliance.

You can voluntarily transfer from 0.01 AOZ up to your available personal bonus balance into the treasury, with no fee. A confirmed transfer cannot be reversed. It does not add activity points or generate referral rewards. Cash withdrawals from the treasury are unavailable.

Get your personal link in Invite a friend and send it to a friend. The same link is used for treasury invitations. The invitation is stored in the browser for 30 days. The inviter is assigned at the first eligible paid purchase.

The invitee receives 299 bonus AOZ after their first eligible paid purchase. Before buying, they must create an account and enter their Commander ID. A new buyer is an ID not previously present in the order database, including unpaid and cancelled orders. The bonus is granted once per account and ID. Self-referrals and repeat registrations to collect bonuses are prohibited.

The inviter receives 1% of the AOZ value of the invitee’s purchases for 90 days starting from their first eligible paid purchase. Website, GGSEL and manual orders for the invitee’s ID after programme launch qualify. Older orders are not recalculated. The portion paid with bonuses does not earn referral rewards.

Bonuses are held in your personal AOZ balance but are not in-game coins. They can cover up to 5% of the item price before payment-method fees. One bonus AOZ is worth the current price of the standard 999 AOZ package divided by 999. You receive the full in-game package; unused bonuses remain in your balance.

Your personal discount depends on your invitees’ nominal AOZ turnover over the last 90 days: level 1 — below 20,000 AOZ, 0%; level 2 — from 20,000 AOZ, 0.5%; level 3 — from 60,000 AOZ, 0.75%; level 4 — from 180,000 AOZ, 1%; level 5 — from 360,000 AOZ, 1.5%. This is a rolling period, so your level may rise or fall.

Your personal discount applies only if you do not spend bonuses on the purchase. A purchase using bonuses still counts towards referral turnover, but no personal discount applies. Spend on a purchase is available from a balance of 49.95 AOZ — 5% of a 999 AOZ package.

You can transfer any positive bonus amount, in increments of 0.01 AOZ, to your alliance treasury within your available balance. The 49.95 AOZ threshold does not apply to transfers. Transfers have no fee, are irreversible after confirmation, do not increase treasury level and do not generate new bonuses. Cash withdrawals are unavailable.

The same link earns the alliance 10 additional activity points for 30 days for the first paid purchase by a new ID. Before buying, the invitee’s profile must contain the world and alliance from the invitation. This bonus is granted once and is not extended by repeat purchases.

A full or partial refund reverses that purchase’s referral rewards and turnover. A refund of the first purchase also reverses the 299 AOZ bonus. If bonuses have already been spent or transferred to the treasury, your personal balance may become negative and will be repaid by future credits. The treasury transfer is not reversed.

Bonuses spent on payment are returned after a confirmed payment cancellation or full refund. For a partial refund, support reviews how many spent bonuses should be returned.

AOZ coins are digital goods. Refunds for purchased digital goods are not provided under Russian Government Resolution No. 81 of 6 February 2002 and paragraphs 4 and 5 of Article 26.1 of the Russian Consumer Protection Law.